- You are using the cash on delivery (COD) payment method for a delivery in Pakistan, we request that you please pay the exact amount in cash at the time of delivery.
- As part of our corporate policy, we do not offer personalization service on COD order(s). If you require further clarification, please write to us at: [email protected]
- Please allow up to a maximum of 10 working days for deliveries within Pakistan. At 1st Step, we make every effort to deliver the goods to the customer as soon as possible.
- For international orders, please allow up to a maximum of 15 working days for deliveries via courier and up to a maximum of 1 month in case of deliveries via airmail. In case of any delays, 1st Step will inform you as soon as practicable.
- If incorrect information is provided by the customer and 1st Step is unable to deliver the order, the customer must pay the cost of the product and the delivery charges. This customer will not be entitled to any product replacement or refund.