At 1st Step Shoes & Bags, customer satisfaction is our top priority. We want you to be pleased with your purchase. If, for any reason, you are not satisfied, we offer an easy Exchange Policy under the following terms and conditions:

________________________________________

Eligibility for Exchange

• Products can be exchanged within 7 days of purchase (in-store) or from the date of delivery (online orders).

• Items must be unused, unworn, unwashed, undamaged, and in original packaging with all tags intact.

• Proof of purchase (invoice/receipt) is mandatory for all exchanges.

• SALE ITEMS, items on FLAT 50% OFF, Bags, Makeup boxes are non-exchangeable.

________________________________________

Exchange Policy

• Customers may exchange their product for a different size, color, or design of equal value.

• If the new item is of higher value, the price difference must be paid.

• If the new item is of lower value, no cash refund will be provided—the balance will be issued in the form of a lifetime voucher.

• For Pret products, exchanges are only allowed for size or defect issues, subject to inspection.

________________________________________

Online Order Exchanges

• For online orders, customers must contact our Customer Care Team within 48 hours of delivery to initiate an exchange request.

• Contact options:

o 📞 Call/WhatsApp: 0311-1178101

o 📧 Email: customercare@1ststep.pk

• Return shipping costs (except for defective/wrong items) will be the responsibility of the customer.

________________________________________

Inspection & Approval

• All exchanged items will be inspected by our team before approval.

• Items must not emit any smell, must be unwashed/unworn, and must have all tags intact.

• Approved exchanges will be processed within 10 business days.

• A nominal delivery fee will be applied for the exchange process upon dispatch from our end.

________________________________________

If you have any questions about our Exchange Policy, please contact us via phone, WhatsApp, email, or our social media platforms. We’re here to ensure your shopping experience is smooth and worry-free.