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Privacy Policy

Welcome to 1st Step where we respect and care about your privacy and therefore take every measure to protect your personal information. Our Privacy Policy (as follows) describes in brief detail what information we collect from you, how, why and where we use it, and the steps we take to keep it from disclosure unless of course necessary/needed.

Information We Collect

We require certain data if you decide to shop with us and we only collect that which is mandatory. This includes but may not be limited to your ID details, your contact information, your payment method/card detail, your address, and other personal required info.

Uses of Collected Information

We use your information to process your purchases and respective deliveries, and provide you our services. Account registration on this website also makes use of your data and so does, identifying you and customizing our site pages as per your liking and interests. We utilize your details for business and promotional purposes e.g. to notify you of any offers available on our website/shop and/or addressing your complaints/concerns.

We may forward your data to a third party for multiple reasons such as to assist us in making your deliveries, collecting your payments or other marketing/customer service purposes. Thus, the information you submit must be accurate and up-to-date. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Your data is also used for any competitions hosted by us, if you participate, to identify you and announce winners, prizes, etc. You can review the details you’ve given us on our website in addition to tracking your orders. We may send you emails/messages regarding our products, services, etc.


1ststep has adequate and appropriate technical and security measures to prevent unauthorized/unlawful access to your information and/or its accidental loss/destruction/damage. We collect and store your data on secure servers which utilize firewalls. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. However, you are responsible for protecting against unauthorized access to your password and computer.