Terms & Condition

We do not dispatch orders on weekends or gazetted holidays.

Because of the certain lighting settings used during the photo shoot, the actual color of some articles may slightly vary from the screen results.

If you want to make any changes to your order, please get it done within 24 hours after placing an order either by contacting us on our Call/WhatsApp at 0311 1178101, by emailing us atΒ customercare@1ststep.pk, or by reaching out to us via our social media channels.

Please note that a request made after 24 hours of placing an order will not be entertained.

We make sure that none of our customers’ orders remained unfulfilled. However, because of certain items' unavailability (although very rare) we hold the right to cancel any order. However, customers will be updated in advance regarding the unavailability of such a product before canceling their order.

Welcome to our Size Guide page! At 1st Step Shoes & Bags, we want to ensure that your shopping experience is nothing short of perfect. Finding the right fit is essential for feeling confident and comfortable in your Footwear.To assist you in making the best choice, we have curated comprehensive size charts for all our products. Each chart provides accurate measurements and helpful tips on how to measure your footwear correctly. Please keep in mind that sizes may vary between different styles and brands, so refer to the specific chart relevant to your selected item. If you ever find yourself unsure, our dedicated customer support team is always here to assist you. Customer Support Number: 03111178101. Customer Support Email: customercare@1ststep.pk